FAQ
bj365 FAQ — From Live Casino to Deposits
Here in one place you will find detailed answers to the questions new and existing bj365 members ask most often. More than 20 questions and answers covering five sections: live casino games, playing on mobile, account management, making deposits, and the VIP program. If you cannot find the answer you are looking for, contact our 24/7 live chat or email support. 21+ only
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Live Casino
bj365's bj365 Casino has many live table games including Roulette, Baccarat, Teen Patti, and Andar Bahar. This section covers how live dealer games work and what you need to know.
Roulette is a live table game where a spinning wheel contains numbers 1 to 36 plus a zero slot. Players place bets on a specific number, colour (red/black), or odd/even. The live dealer releases the ball and whichever slot it lands in is the winning number. bj365 offers two popular variants — European Roulette and Lightning Roulette — each available across a range of betting limits.
bj365's live tables cover a range of limits — from low-stake tables up to high-roller tables with larger limits. Each table's specific limits are shown on screen directly from the lobby, so it is easy to check before joining. This way you can pick the right table for your budget.
In Baccarat you bet on whether the Player hand or the Banker hand will have a point total closer to 9. A Tie bet is also available. Statistically the Banker bet has a slightly higher win rate, which is why many players prefer it. However, this is entirely a game of chance — no strategy guarantees a win. bj365 streams live Baccarat from Evolution and SA Gaming studios.
Yes, both Teen Patti and Andar Bahar are available in bj365's live casino section. In Teen Patti you build the best hand from three cards, with a Trail (three of a kind) being the strongest. In Andar Bahar a joker card is dealt and you bet on whether a matching card will land on the Andar (inside) or Bahar (outside) pile. These games are especially popular with Bangladeshi players at bj365 Casino.
Yes, live dealer games run in real time. Trained dealers broadcast from a real studio via high-definition cameras. Players watch everything on screen and place bets through the interface. bj365 is connected to studios from several leading providers including Evolution, Pragmatic Play Live, and Ezugi, ensuring a smooth live experience.
Playing on Mobile
If you run into any issues using bj365 from a smartphone or tablet, the answers in this section will help. Information about the Android APK and iOS app, as well as questions about the bj365 App, are also covered here.
Old cached files and cookies can slow pages down. On Android, open Chrome: Settings → Privacy and Security → Clear browsing data → tick Cached images and files and Cookies, then tap Clear data. On iOS, go to Settings → Safari → Clear History and Website Data. Then log back in to bj365 — page loading should be noticeably faster.
Yes. The bj365 website is fully optimised for mobile browsers. Opening the site in Chrome, Firefox, or Safari lets you load games, log in, deposit, and withdraw without any issues. Slots, live casino, and sports betting are all available in the browser. That said, using a dedicated app gives you the added benefit of notifications and faster performance.
Both the bj365 Android (APK) and iOS apps are available through official channels. For full details about the bj365 APK, follow the official source. Downloading APK files from third-party sites is not safe — always use official channels for your security.
bj365 runs well on any smartphone or tablet running Android 8.0 or above, or iOS 13 or above. With at least 2 GB of RAM and a stable internet connection (4G or Wi-Fi) there should be no lag even in live casino games. Keeping your browser updated on older devices helps improve performance.
If the connection is lost, bj365's servers save the game state securely. In a slot game, if the connection drops mid-spin the spin completes and the result is shown once you reconnect. At a live table, any bet that was already confirmed is counted. If disconnections happen frequently, switching to Wi-Fi or a better mobile data connection is recommended.
Member Account
Registration, updating personal information, forgotten passwords, and login issues — find solutions to all of these here. You can also go directly to the bj365 login page to sign in.
To register at bj365 you need a valid mobile number, a username, and a password. It is important to enter accurate details in the registration form, as identity verification may be required at the time of withdrawal. Please note that you must be at least 21 years old to play at bj365. Each person may open only one account — multiple accounts are considered a violation of the rules.
After logging in, go to the Profile or Account Settings section to update your name, email, or mobile number. Some changes may require OTP verification. If you cannot make the change yourself or encounter any issue, contact bj365's live chat support directly — they can assist you in Bengali.
On the login page, click the "Forgot password?" option. Enter your registered mobile number or email and an OTP or reset link will be sent to you. Use it to set a new password. For security, use a mix of uppercase and lowercase letters, numbers, and special characters in your password, and never share it with anyone.
Yes, you can log in from any device using your username and password. However, logging in from a new device for the first time may trigger an OTP verification for security purposes. Being logged in on multiple devices at the same time may be flagged as suspicious activity, so it is best to log out on devices you are not using.
First make sure Caps Lock is off and your internet connection is stable. Clear your browser cache and try again. After several failed attempts your account may be temporarily locked — in that case, reset your password. If the problem continues, contact bj365's 24/7 live chat in Bengali for a quick resolution.
Making Deposits
Find out how to deposit via bKash, Nagad, Rocket, Upay, or bank transfer, and what to do if a deposit is not credited. Read the full rules on the Terms and Conditions page.
Log in to bj365, go to the Cashier or Deposit section, and select bKash as your payment method. Send the required amount to the displayed bKash number, then submit the transaction ID on the site. The minimum deposit is ৳100. Make sure the transaction is completed and the correct amount has been sent, and your account balance will be updated quickly.
Depositing with Nagad follows the same straightforward steps. Select Nagad in the Cashier, send the specified amount to the displayed number, and enter the Nagad transaction ID on the site. bj365 also supports Rocket and Upay in the same way. For bank transfers, use the bank details shown in the Cashier.
The minimum deposit at bj365 by any method is ৳100. This amount is enough to start playing any game from slots to live casino. However, if you want to take advantage of the 150% first deposit bonus, depositing more is worthwhile — depositing ৳1,000 gives you ৳1,500 in bonus funds for a total balance of ৳2,500 (25x wagering applies).
First check that the transaction ID was submitted correctly. Look up the transaction number in the SMS you received from bKash, Nagad, or whichever mobile banking service you used. If the funds are still not credited, contact bj365's live chat with that transaction ID and the amount. The issue is usually resolved within a few minutes.
VIP Program
bj365's VIP program has three levels — Bronze, Silver, and Gold. For full details on weekly cashback and other benefits, visit the bj365 VIP page.
bj365 has three VIP levels: Bronze — up to 0.5% weekly cashback; Silver — up to 1.0% weekly cashback; Gold — up to 1.5% weekly cashback. In addition to cashback, higher levels also receive priority support and special offers.
bj365 evaluates VIP levels automatically based on your regular playing and betting activity. The more active you are, the faster your chances of moving from Bronze to Silver and from Silver to Gold. Activity across all sections — slots, live casino, and sports — contributes to your VIP progress.
Weekly cashback is calculated on your total net losses for that week — that is, total losses minus total winnings. For example, if a Silver member has a net loss of ৳20,000 in a week, they receive ৳20,000 × 1.0% = ৳200 in cashback. Cashback is credited directly to the account and is based on net losses — it only applies in weeks where there is a net loss.
Higher-tier VIP members receive priority support, where their queries are handled more quickly. However, bj365's 24/7 live chat and email support are open to members at all levels. Support is available in both Bengali and English.
Cashback is generally credited to the account within a set time after the week ends. For exact timing, check bj365's Promotions section or contact the support team. The terms and conditions will state whether cashback can be used for betting or withdrawal once received.
Join bj365 now — get a 150% welcome bonus
150% bonus on your first deposit, up to ৳8,000. 25x wagering applies. For ages 21+.
Go to bj365 login pageStill have questions?
If you don't find an answer on this FAQ page, bj365's support team is always available. Our support is offered in both Bengali and English, seven days a week, 24 hours a day.
Live Chat: Open the chat window from any page on the site — you'll usually get a response within seconds.
Email Support: For detailed issues, write to us by email — [email protected]
Support Hours: 24 hours, 7 days. Contact us at any time according to Bangladesh Standard Time.
To learn about responsible gaming, read the Responsible Gaming page.